Frequently asked questions

No. You choose retail, restaurant, hotel or services when you sign up, and that decides what TAB becomes: a shop with sizes and stock, a menu with tables and a kitchen screen, a hotel with rooms and nights, or a booking link with treatments and deposits. Shops, salons, spas, clinics, hotels and shortlets all run on it.

Yes. Each business is set up as its own business with its own type, catalogue and takings, and you switch between them from one login. The type cannot be changed afterwards, so a restaurant that also runs rooms is added as a second business.

No. A QR code opens in the phone's browser, your storefront is a web link, and WhatsApp is already on their phone. There is nothing for a customer to install or sign up for.

No. TAB runs in the browser, so whatever you already own is what you sell on: a phone, a tablet, a laptop, or a POS terminal that opens a browser.

Yes, the iOS and Android apps are coming soon. Until then TAB works in the browser on any phone or tablet, and you can add it to your home screen so it opens in one tap.

No. Collect on the terminal you have and record the payment in TAB, so the order and the payment still line up. Collecting in TAB is there if you would rather not run a machine at all.

Yes. Import a spreadsheet, or add items by hand if the list is short. Most businesses do both: bulk import most of it, then tidy the awkward lines individually. Opening the account takes minutes; loading the catalogue properly is the part that takes real time.

No. There are no barcode scanners at the checkout and no goods priced by weight on a scale. TAB is built for a counter rather than a checkout lane, so a full supermarket should look elsewhere.

Yes. Bank transfer is one of the methods TAB collects, and it attaches to the order automatically rather than arriving as a screenshot you have to match by hand.

It releases itself the moment payment completes and is ready for the next guests. The code is fixed to the table; the order is not.

Record the payment in TAB when you collect it. The order and the payment still line up even when the cash arrives later.

Yes. Send an order for the deposit and settle the balance on the day. Both attach to the same customer's history.

Yes. Customers earn points and tiers with your business, and can check their points, tier and rewards themselves from your loyalty link.

One link of your own that carries your whole catalogue, your directions and your phone number, plus a button to book a table, a room or an appointment. It is built for your business type, so a shop shows sizes and stock while a hotel shows rooms and nights.

Yes. Everyone at the table can add to the same order from their own phone, and each can pay their own share. Until the last person pays, the order shows as part paid.

Yes. Most bills are paid in full, and a group that wants to split can, each paying their share from their own phone.

Stock is held against the order that reaches TAB first, and the item comes off sale for everyone else at that moment. That is the point of one shared record rather than several copies.

Yes. A product can carry variants such as size and colour, each with its own count, and a variant can cost more than the base price. Customers choose on the storefront and cannot pick a combination you do not have.

A shop gets a packing queue: new orders, what is being packed and what is ready, so nothing sits waiting while everyone assumes someone else handled it.

Yes. Reorder levels sit on the item, because a line that sells out weekly and a line that sells out yearly should not share a threshold.

Partly, and it is worth knowing which part. Bottles and packaged goods carry a real count. A dish is marked off when the kitchen calls it rather than counted, and there is no recipe costing to the gram and no waste logging.

Yes, through the optional back-office module, powered by our own back-office app. Switch it on in your settings to manage vendors, purchase orders, payables, approvals and expenses alongside your sales.

No. Lines that sell by the unit are handled; goods priced per kilogram at a scale are not.

When you finish setting up, TAB generates a WhatsApp ordering link for your business, plus a printable poster and a Status image with a QR code. The customer sends the message the link fills in, gets your store link back, and orders and pays there. The confirmation comes back to the chat.

No. The link is generated for you at the end of onboarding. There is nothing to migrate and no number to hand over.

Yes. Ordering runs on its own: the reply sends customers to your store and the confirmation comes back to the chat, without you typing anything. You can still message any customer yourself whenever you want.

Yes. After an order, a customer can reply in the same chat to track it or order the same again.

Yes. Your storefront link is a web page, so it works in a bio, a story or a comment reply, on the same catalogue and the same stock as WhatsApp.

No. TAB records who bought from you, so the customer list is yours, but it does not do broadcasts or automated campaigns.

A screen of tickets in three columns, new, preparing and ready, each showing the table or room it came from, the items, and how long it has been waiting. Staff move a ticket along as they work it, and tickets can print at the station as well.

Yes. An order splits by station, so the kitchen sees food with its modifiers and the bar sees drinks. Each ticket carries the table it came from.

Yes. Staff can place orders in TAB from any phone or tablet, so the floor keeps working the way it always has while guests who prefer to order themselves do that.

Yes, on the same menu. Your storefront link and your WhatsApp ordering link both take orders for collection or delivery against the same stock.

Yes. Restaurants take table bookings, and a service business shares a booking link where customers pick the treatments they want as one visit, then choose their own day and time. A dining room built around a deep booking operation should ask how far ours goes before replacing what it has.

Yes. Guests can add a tip at checkout, and tips are reported alongside your takings.

Yes. With station printing on, tickets print on a thermal printer at each prep station as orders arrive, split so each station gets only its own items.

Yes. Set your opening and closing hours and orders are only accepted in between, or pause new orders instantly. Your menu stays visible to customers either way.

Yes. A function or a private booking is set up as its own event, with its own catalogue for the night.

Yes. Run the restaurant, pool bar and room service as separate branches, each with its own menu, prices and hours, and switch between them from one login.

Yes. Room service can run as its own branch with its own hours, so it keeps taking orders after the restaurant closes.

Each branch has its own order queue, and every ticket shows the table or room it came from. Staff can be given access to the branches they work in.

Yes. List each room type with its nightly price, what it sleeps and its amenities, and guests pick their dates and pay on your storefront. Nights that are already full are crossed out, so nobody asks for a room you cannot give. A room counts as taken once the guest has paid, or once you keep it for a guest paying later.

Yes. The Stays screen shows who is arriving and leaving today, how many rooms are in use tonight, and each room's availability night by night.

Yes. Add them as guest services with a price per session, next to your rooms and your menu. Guests book and pay for them on the same link, and they arrive in a guest requests queue once paid, so the driver or the housekeeper knows what is coming.

Yes. A function runs as its own event with a short menu for the day, charged to the host's bill or paid by each guest.

Yes, and it is one of the clearer cases. Guests book the apartment and pay on your link, and a code in the apartment is the front desk you do not have: breakfast, late checkout and laundry, offered and paid for without anyone being on site.

Yes. Team members get their own login with a role, so someone can sell at the counter without seeing your costs and your reports. Several people can sell at the same time.

Yes. Each branch runs as its own business with its own stock, team and takings, and as the owner you switch between them from one login to see how each one is performing.

No. Each branch keeps its own count, and TAB will not move stock between them or buy for the group. A shared count across branches is a number that is true of nowhere in particular.

No. Team roles exist, but commission calculation does not. If commission is central to how you pay people, raise it early.

At 11pm, once the day is done and nothing is still coming in. It covers what sold, anything unusual, and what to look at tomorrow. Read it at close, or find it waiting when you pick up your phone.

Yes. Each branch has its own orders, takings and reports. Switch between branches from one login to see how each one is doing, without asking anyone to send you their numbers.

Yes, where you have entered what each item cost you. With a cost on the line, TAB can show margin rather than just takings.

It depends on how each bill is paid, and creating an order costs nothing. A bill paid through TAB pays one transaction fee out of the payment: 2.5% plus ₦ 150.00, plus VAT, capped at ₦ 3,650.00 before VAT. A bill settled in cash, on your own POS or by a transfer straight to you uses one credit, ₦ 150.00 VAT included, and no fee. Settlement to your bank the next business day is free, and each withdrawal you make from your TAB balance costs a flat ₦ 100.00. There is no subscription, no setup fee and no charge per user or per branch.

A prepaid bill settled outside TAB. Recording a cash, POS or direct-transfer payment uses one, so 50 credits covers the next 50 of those bills. Your balance is a count of bills, not a sum of naira. Credits cost ₦ 150.00 each, VAT included, in packs of 10, 20, 50, 100, 200 and 500.

Not for those bills: they pay the transaction fee out of the payment instead. Credits are for bills settled outside TAB, bills left open for a day, and the nightly report if you want it.

Rounds added to a table or a room belong to the same bill, and an appointment's deposit and balance count once. Each bill is charged once, by how it is paid.

The 30 credits every business starts with and any you earn by referring. Each covers one bill settled in cash, on POS or by a transfer straight to you, just as a bought credit does; they don't cover the transaction fee on a bill paid through TAB. They are used before credits you buy and last 90 days. Credits you buy never expire.

At zero, a bill settled in cash or on POS can't be recorded until you top up, though the customer can still pay it through TAB. Bills left open for a day can take you below zero; at -10, staff can't start new orders and your table and room codes take payment as customers order. Auto-refill is on unless you switch it off: whenever you drop to 10, 50 more credits are bought from your TAB balance.

One transaction fee: 2.5% plus ₦ 150.00, plus VAT at 7.5%, and never more than ₦ 3,650.00 before VAT. A ₦ 2,000.00 payment costs ₦ 215.00 all in, a ₦ 15,000.00 payment ₦ 564.38, and anything from ₦ 140,000.00 up ₦ 3,923.75, because the fee is at its cap. You can choose to pass the fee to your customer at checkout, so they pay it on top of the bill.

Yes. You can choose to pass the transaction fee to the customer at checkout, so it is added to what they pay and you receive the full bill. Bills settled in cash or on POS are unaffected.

Cash, payments taken on your own POS machine, and transfers made straight to your bank account. Record them in TAB so the bill is complete. They use one credit each, and no fee.

No. Branches draw on their main business's credits.

A bill still open after 24 hours uses a credit. Cancel it within a day after that, say the customer walked out, and the credit comes back.

Ask Tabby, the assistant in the app, is free up to 30 questions a day. The nightly report, an AI-written summary of the day by email, is 1 credit a night, and you can switch it off.

Yes, up to ₦ 5,000,000.00 a month until your verification is approved, and payouts wait until then. A business verified without CAC registration keeps that monthly limit; one verified with its CAC registration has none.

No. Settlement to your bank the next business day is free. Only a withdrawal you make yourself from your TAB balance costs a flat ₦ 100.00, taken along with the amount you withdraw.

20 free credits, once 20 of their bills of ₦1,000 or more have been paid through TAB, for up to 10 businesses a year. They start with the same 30 free credits as any new business. Your link is in Settings, under Referrals.